How Can We Help?

We've tried to anticipate some common questions to assist you but if you can't find your answer, just contact us. We are happy to help!

Contact Us

167 Lamp & Lantern Village
Box 279
Chesterfield, MO 63017

Phone: 800.997.6632

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General Inquiry Order Status Damaged Items Missing Items Cancel Order Change Order
Custom Work
Do you offer personal commissions?
I do not offer custom portraiture or custom hand-painted items at this time.
Do you offer wedding invitation design?
I do take on a limited amount of wedding work each year. Please contact me for more information. My hand-painted wedding work starts at $3500 for the design. Paper and printing are a separate charge.
What is the copyright policy?
All images are copyrighted by Arina Lanis. The use of any image from this site is prohibited unless prior written permission from the artist is obtained.
Wholesale
Do you offer your cards wholesale?
Due to the size of my company, I am only able to take on a limited amount of wholesale partners at this time, but we would love to hear more about your store/wholesale needs. Please email your store name, address, and the list of my items you are interested in carrying at your store, to info@arinasstudio.com.
Do you offer hand-painted artwork wholesale?
Due to the time and effort it takes to create single hand-painted pieces, I cannot offer this option.
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We ship all orders via USPS First Class mail. All in-stock orders are shipped on the next business day. Custom orders (monograms, any personalization, etc) are shipped within 7 days. When your order ships, you will receive an email with tracking information. If ten business days have gone by since you’ve received a shipping notification, please contact shop@arinasstudio.com for assistance.

Once your order has been placed, you have two hours to make any changes by contacting us via phone, email, or the website. After that time has passed, your order may already have been packed and shipped.

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All sales are final and returns are not accepted, except in case of damaged or faulty merchandise. If an item arrives in less than perfect condition, please contact us right away.

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SHIPPING & TAXES CALCULATED AT CHECKOUT

Effective Date: May 1, 2023

Our online store ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information that you provide to us when using our website or making a purchase from our online store.

Information We Collect:

We may collect the following types of personal information when you visit our website or make a purchase:

How We Use Your Information:

We use the personal information we collect for the following purposes:

How We Protect Your Information:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing Your Information:

We may share your personal information with trusted third parties for the following purposes:

Cookies and Tracking Technologies:

We may use cookies and other tracking technologies on our website to enhance your browsing experience, analyze website usage, and provide personalized content and advertisements. You can manage your preferences regarding cookies through your browser settings.

Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Your Choices and Rights:

You have the right to access, update, and delete the personal information we hold about you. You can also opt-out of receiving promotional communications from us by following the instructions provided in the communication. Please note that certain essential communications related to your orders may still be sent even if you opt-out of promotional communications.

Updates to the Privacy Policy:

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at shop@arinasstudio.com or through our customer support form.

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

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